Shipping policy

Dispatch

We dispatch your order from our warehouse in Bergamo. As it is an international shipment, shipping usually takes between 3-6 working days. If there are any delays, we apologise and would ask you to write to us at service.ch@dalfilo.com for more information.

Delivery costs
We ship all orders from our warehouse in Italy with FedEx. To cover some of the high shipping costs associated with international express delivery, we charge a fee of CHF 7.90 per order.

Customs charges
As we ship our products from Italy, there are customs charges. However, these are fully covered by us and are already included in the price of your order and the shipping costs. If there are delays in dispatch, this may also be due to customs.